FAQs

How Early can I pick up my pre-order?

All pre-orders will be available for pickup between the hours of 10:00 am to 5:00 pm

Can I walk in and get a whole pie of whatever I want, whenever I want?

While we are a small bake shop we do offer whole pies for walk up from time to time. Please call ahead for availability.

How early will I need to place an order on the online to get a pie?

Online pre-orders are taken 24 hours in advance at the latest. The cutoff time is 4 pm for next day pickup. If it is within 24 hours of your preferred pick-up time, please feel free to call and see if we have a pie available that day.

Can I pre-order a pie on the same day I would like to pick it up?

Pies cannot be reserved for same day pick up, but we occasionally have whole pies available first come first served.

Can I walk in to get a pie for the holidays?

Yes, a limited number of whole pies will be available for pick up during the holiday season on a first come first served basis. Holiday hours may vary from regular business hours so be sure to check our website for more details.

I placed a pre-order for pie and I no longer want the pie, can I cancel?

Pre-ordered pies are made to order. Therefore, 24 hours notice is required for cancellation of a regular pre-order for a refund. Pre-orders for holiday pies must be paid for in advance and are not refundable. Refunds are not offered for pre-ordered pies that are not picked up or picked up after the scheduled pick-up date. If you would like to cancel or change your order, please call the store

I forgot to pick up my Pie can I still grab it?

All pre-orders are held for a maximum of 48 hours, after 48 hours we will donate your pie and no credits will be given.

I ordered a pie for pick up and I found a pie I would like better, can I trade it out?

Pre-ordered pies are made to order. Therefore, a pre-ordered pie can only be traded out when given 24 hours advance notice. Pre-ordered pies cannot be traded out for another type of pie at pick up.

I ordered a pie and I don't want to pick up that day, can I change the pick up date?

Pre-ordered pies are made to order. Therefore, pick up dates for pre-ordered pies can only be changed when given 24 hours advance notice. Changes to pick up dates for pre-ordered holiday pies are reviewed on a case by case basis.

When is online the order cut off time?

All orders must be placed before 4pm of current business day to be available for next day pickup or delivery.

Do you give refunds?

Unfortunately, at this time we only issue store credits. Depending on circumstances we will accommodate new pickup requests.

Do you ship?

No, we are in the process of applying with third-party shipping organizations and we will update our website once we’re rolling.